Whats the difference between a cabin crew and a flight attendant. The answer? There is none. It just depends on who you ask. Different people from different parts of the world call flight attendants & cabin crew members something different the two words are interchangeable. Take a look below of how both are described.
What is a flight attendant?
A flight attendant is someone who staffs a plane to ensure that passengers are safe and comfortable. The vast majority of flight attendants work for commercial airlines, although private air transport companies also keep small staffs of flight attendants available. You may also hear a flight attendant referred to as a member of the cabin crew, reflecting the idea that he or she is part of the crew which ensures that the plane reaches its destination safely and with a minimum of disruption.
In the early days of flying, flight attendants were known as stewards or stewardesses, in a holdover from the days of traveling by ship. Flight attendants performed many of the same tasks as the ship’s steward, such as attending to passenger needs and keeping an eye out for safety. Over time, however, people began to express a desire for a gender-neutral term, and “flight attendant” began to be used instead. In early 21st century, “cabin crew” became more popular, emphasizing the flight attendant’s role as a member of the airlineteam, rather than someone who only takes care of passengers.
The nature of work as a flight attendant is challenging. Flight attendants are a vital part of the safety of the planes they fly on, as they routinely perform safety checks, educate passengers about safety issues, and also provide first aidto anyone who might be in need. However, they also take care of comfort issues, offering cabin service in the form of meals and drinks, providing blankets and pillows, and taking care of other passenger requests.
Some passengers view flight attendants more like personal servants than airline crew, which can be frustrating for flight attendants who need to attend to other issues, including other passengers. Flight attendants also tend to bear the brunt of passenger unhappiness in the close quarters of the aircraft, even though they are not responsible for late flights, bad food, screaming babies, and many of the issues which arise on a flight. Concerns about airline terrorism have led several countries to give airlines more latitude when it comes to removing passengers from flights for being disruptive, and passengers who abuse flight attendants may find themselves asked to leave, or even arrested.
In order to become a flight attendant, someone must usually have at least a high school diploma. Flight attendants are trained in facilities maintained by the airlines they work for, usually after passing a physical examination and a background check, and then they start work at the bottom of the airline’s totem pole. As flight attendants gain experience, they can start to pick routes, hours, and aircraft to work on, using their seniority to pull rank in the scheduling process. Better opportunities are available to flight attendants who are multilingual, as they can be used on international flights, and to flight attendants with a college education.
What is a Cabin Crew?
The staff on an airplane can generally be divided into two groups, the flight crew and the cabin crew. The individuals who work in the passenger area are known as the cabin crew. Such an individual may be referred to as a stewardess, flight attendant, or air hostess.
Many of the most common alternate terms for cabin staff members suggest femininity. This is because these positions have predominately been held by females. This does not, however, mean that these positions are reserved strictly for women.
Providing good customer service is an important part of a flight attendant’s job. The advent of electronic ticketing and check-in means the cabin crew may be the only members of an airline consumers encounter. These individuals play a critical role in consumer perception and in ensuring that passengers have a pleasant traveling experience.
A passenger is usually greeted by a member of the cabin crew upon entering and exiting an airplane. This individual will usually direct the passengers to their seats and help ensure they leave the airplane safely. Once the airplane is in the air, flight attendants commonly serve food and beverages to the passengers. Long flights often involve them offering this type of service several times.
They commonly answer questions and offer reassurance to concerned passengers. If a passenger has a request, such as to change seats or get an extra blanket, members of the cabin crew will usually assist. They also complete duty free merchandise sales.
Some people falsely believe that the main responsibility of flight attendants is to provide comfort during flights. Members of the cabin crew are often trained and responsible for several other important tasks. These include ensuring the safety of passengers and assisting them in the event of emergencies.
Before an airplane takes off, it is the cabin crew who bears the responsibility for ensuring that passengers are seated and properly secured in their seats. They must also make sure all parcels are safely stored and passageways are clear. In many cases, they also inform the passengers of what should be done in the event of certain emergencies.
During the flight, cabin crew have the responsibility for maintaining order. If passengers violate safety standards or become unruly, the flight attendants are generally required to address the situation. Flight attendants are usually trained to deal with a number of security and emergency situations. It is commonly required that each of them know first aid.